Data Collection Policy

The Information Commissioner's Office (ICO) – provides independent advice and guidance about data protection and freedom of information

Regular updates can be found on their website https://ico.org.uk

Last updated: May 2018

1. Introduction

Dolphin Lifts Kent Ltd needs to collect and use certain types of information about the Individuals or Service Users who come into contact with Dolphin Lifts Kent Ltd Employees and sub-contractors in order to carry on our work. This personal information must be collected and dealt with appropriately whether is collected on paper, stored in a computer database, or recorded on other material and there are safeguards to ensure this under the Data Protection Act 1998.

2. Data Controller

Dolphin Lifts Kent Ltd is the Data Controller under the Act, which means that it determines what purposes personal information held, will be used for. It is also responsible for notifying the Information Commissioner of the data it holds or is likely to hold, and the general purposes that this data will be used for.

3. Disclosure

Dolphin Lifts Kent Ltd may share data with other agencies such as the local authority, funding bodies and other voluntary agencies.
The Individual / Service User will be made aware in most circumstances how and with whom their information will be shared. There are circumstances where the law allows Dolphin Lifts Kent Ltd to disclose data (including sensitive data) without the data subject’s consent.

These are:

1. Carrying out a legal duty or as authorised by the Secretary of State.
2. Protecting vital interests of an Individual / Service User or other person.
3. The Individual / Service User has already made the information public.
4. Conducting any legal proceedings, obtaining legal advice or defending any legal rights.
5. Monitoring for equal opportunities purposes – i.e. race, disability or religion.
6. Providing a confidential service where the Individual / Service User’s consent cannot be obtained or where it is reasonable to proceed without consent: e.g. where we would wish to avoid forcing stressed or ill Individuals / Service Users to provide consent signatures.

Dolphin Lits Kent Ltd regards the lawful and correct treatment of personal information as very important to successful working, and to maintaining the confidence of those with whom we deal.

Dolphin Lifts Kent intends to ensure that personal information is treated lawfully and correctly.

To this end, Dolphin Lifts Kent Ltd will adhere to the Principles of Data Protection, as detailed in the Data Protection Act 1998.

Specifically, the Principles require that personal information:

1. Shall be processed fairly and lawfully and shall not be processed unless specific conditions are met,
2. Shall be obtained only for one or more of the purposes specified in the Act, and shall not be processed in any manner incompatible with that purpose or those purposes,
3. Shall be adequate, relevant, and not excessive in relation to those purpose(s),
4. Shall be accurate and, where necessary, kept up to date,
5. Shall not be kept for longer than is necessary, 
6. Shall be processed in accordance with the rights of data subjects under the Act,
7. Shall be kept secure by the Data Controller who takes appropriate technical and other measures to prevent unauthorised or unlawful processing or accidental loss or destruction of, or damage to, personal information,
8. Shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of Individuals / Service Users in relation to the processing of personal information.

Dolphin Lifts Kent Ltd will, through appropriate management and strict application of criteria and controls:

• Observe fully conditions regarding the fair collection and use of information.
• Meet its legal obligations to specify the purposes for which information is used.
• Collect and process appropriate information, and only to the extent that it is needed to fulfil its operational needs or to comply with any legal requirements.
• Ensure the quality of information used.
• Ensure that the rights of people about whom information is held, can be fully exercised under the Act. These include:
  • The right to be informed that processing is being undertaken,
  • The right of access to one’s personal information, 
  • The right to prevent processing in certain circumstances and ... 
  • The right to correct, rectify, block or erase information which is regarded as wrong information).
• Take appropriate technical and organisational security measures to safeguard personal information.
• Ensure that personal information is not transferred abroad without suitable safeguards. 
• Treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for information.
• Set out clear procedures for responding to requests for information. 
• Staff will not record any financial details, including credit card numbers, bank details, of our customers on paper or in any other form. The Data we gather relates solely to names and addresses, user and payment contact details including emails. Details of equipment quoted and supplied, dates etc.
• Dolphin will not sell or supply customer data to any third party for marketing or any other purpose.

4. Data collection

Informed consent is when:

• An Individual / Service User clearly understands why their information is needed, who it will be shared with, the possible consequences of them agreeing or refusing the proposed use of the data, 
• And then gives their consent.

Dolphin Lifts Kent Ltd will ensure that data is collected within the boundaries defined in this policy. This applies to data that is collected in person, or by completing a form.

When collecting data, Dolphin Lifts Kent Ltd will ensure that the Individual / Service User:

1. Clearly understands why the information is needed.
2. Understands what it will be used for and what the consequences are should the Individual / Service User decide not to give consent to processing.
3. As far as reasonably possible, grants explicit consent, either written or verbal for data to be processed.
4. Is, as far as reasonably practicable, competent enough to give consent and has given so freely without any duress.
5. Has received sufficient information on why their data is needed and how it will be used.

5. Data Storage

Information and records relating to service users will be stored securely and will only be accessible to authorised staff and volunteers.

Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately.

It is Dolphin Lifts Kent Ltd responsibility to ensure all personal and company data is non-recoverable from any computer system previously used within the organisation, which has been passed on / sold to a third party.

6. Data access and accuracy

All Individuals / Service Users have the right to access the information Dolphin Lifts Kent Ltd holds about them. Dolphin Lifts Kent Ltd will also take reasonable steps ensure that this information is kept up to date by asking data subjects whether there have been any changes.

In addition, Dolphin Lifts Kent Ltd will ensure that:

• It has a Data Protection Officer with specific responsibility for ensuring compliance with Data Protection.
• Everyone processing personal information understands that they are contractually responsible for following good data protection practice.
• Everyone processing personal information is appropriately trained to do so. 
• Everyone processing personal information is appropriately supervised.
• Anybody wanting to make enquiries about handling personal information knows what to do.
• It deals promptly and courteously with any enquiries about handling personal information.
• It describes clearly how it handles personal information.
• It will regularly review and audit the ways it holds, manages and uses personal information.
• It regularly assesses and evaluates its methods and performance in relation to handling personal information.
• All staff are aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them.

This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act 1998.

In case of any queries or questions in relation to this policy please contact the Dolphin Lifts Kent Ltd Data Protection Officer: Matt Pettet.

Position: Managing Director

Date: 14 May 2018

Review Date: 13 May 2019

Glossary of Terms

Data Controller – The person who (either alone or with others) decides what personal information (insert name of org) will hold and how it will be held or used.

Data Protection Act 1998 – The UK legislation that provides a framework for responsible behaviour by those using personal information.

Data Protection Officer – The person(s) responsible for ensuring that (insert name of org) follows its data protection policy and complies with the Data Protection Act 1998.

Individual / Service User – The person whose personal information is being held or processed by (insert name of org) for example: a client, an employee, or supporter.

Explicit consent – is a freely given, specific and informed agreement by an Individual / Service User in the processing of personal information about her / him. Explicit consent is needed for processing sensitive data.

Notification – Notifying the Information Commissioner about the data processing activities of (insert name of org), as certain activities may be exempt from notification.

The link below will take to the ICO website where a self assessment guide will help you to decide if you are exempt from notification: https://ico.org.uk/for-organisations/resources-and-support/data-protection-self-assessment/

Information Commissioner – The UK Information Commissioner responsible for implementing and overseeing the Data Protection Act 1998.

Processing – means collecting, amending, handling, storing or disclosing personal information.

Personal Information – Information about living individuals that enables them to be identified – e.g. name and address. It does not apply to information about organisations, companies and agencies but applies to named persons, such as individual volunteers or employees within (GROUP).

Sensitive data – refers to data about:

• Racial or ethnic origin.
• Political affiliations.
• Religion or similar beliefs.
• Trade union membership.
• Physical or mental health.
• Sexuality.
• Criminal record or proceedings. 

This pack has been adapted with permission from Voluntary Action Leicester Model Data Protection Policy.

Registered Address as above: Company Registration No: 04181846: VAT Registration No: 662 1850 40. Directors: Matt Pettet, Neil Welham.

Call freephone 0800 783 5501 for free no obligation advice.